My husband is in the ER. Why do I have to pay this $850 ticket change fee?

Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay an $850 ticket change fee to reschedule a future flight to a random date. What are the chances of a refund? Read more “My husband is in the ER. Why do I have to pay this $850 ticket change fee?”