A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
When River Roberts accidentally spills food on his host’s sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?
Why is Justin Brog banned from Airbnb? He’s been a model guest and receives excellent reviews from Airbnb hosts, so there’s no reason Airbnb would disable his account.
Why did Airbnb ban Solange Reyner? The company won’t tell her. But will it tell this consumer advocate?
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?
