TECHNICAL SUPPORT Archives

Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

June 16, 2025June 13, 2025 by Christopher Elliott

When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?

Arjun Chhabra's Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?

My Google Play account is frozen and I’m out $115. Can you help me?

December 10, 2024December 6, 2024 by Christopher Elliott

Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?

One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

My American Tourister luggage is defective. How do I get it fixed?

October 2, 2024April 10, 2023 by Christopher Elliott

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

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