When Kriengsak Athikomvittaya traveled from Japan to Bangkok, Thailand, he was not expecting his trip to cost an additional $280 for a cab ride between airports in Tokyo. The American Airlines agent who changed his ticket didn’t mention that his new flight was at a different airport than the one he’d originally booked. “An American Airlines agent switched my ticket to a different airport and forgot to tell me”
The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
“The cab drove off with my purse — what would you do?”
After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks. “Why won’t British Airways cover my cab fare?”
It happened again to Peter Lawton last week. He got scammed by another cab driver, he says.
“Do taxi drivers prey on tourists?”
Last week’s post about excellent customer service brought a few me-toos out of the woodwork, including this noteworthy account of United Airlines doing the right thing.
United, which is planning to merge with Continental Airlines, has no shortage of critics. But this story should give ’em something to chew on for a while.
Kerry Whitmire flew from Los Angeles to Rome recently; her checked baggage did not.
“Taxi trouble: United Airlines does the right thing in Rome”