A strange Swiss refund case: Here’s how to really confuse an airline
Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.
SWISS
Why did I pay Swiss an extra $99 for a middle seat?
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.