When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise.
It took the better part of this weekend, but it looks like I’ve sorted through my September mailbag. And I found a few surprises.
For those of you just tuning in, one of my email addresses experienced a total malfunction, holding more than 10,000 messages in a queue since January. I explain everything in this post.
Of course, there are numerous other ways of reaching me — social media, my primary gmail address, [email protected], or phone. But often, people assume a single email always gets to me. Sadly, technology can sometimes let you down.
As far as surprises go, the one Michael Benson encountered on his drive from Breezewood, Pa., to the Ohio border was small but annoying: an extra $3.90 charged by the Pennsylvania Turnpike. But what followed was anything but small. When he tried to find out about the mystery toll, he was given the runaround by Turnpike authorities.
Then he went to war with them.
If nothing else, the bureaucrats and marketing executives who read this site should note the lengths to which Benson went to get answers for a $3.90 charge. Think about it. If you don’t clearly explain your pricing, this could happen to you.