Fortunately for these employees, they’ve developed a secret lexicon of words and phrases that can only be interpreted in one way by the general public, but that to them mean something quite specific and often insulting.
For example, let’s say you’ve just boarded a flight and you’re sending a message from your phone as the cabin doors close. Flight attendants are roaming the aisle to ensure all seatbelts are fastened and electronic devices are turned off.
Just as you hit “send” and start powering down your smartphone, you feel a hard tap on your shoulder and see a grimacing crewmember looming over you.
Read more “Decoding service-speak: 5 employee insults you need to know”