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SPEAK

Spend enough time around customer service agents and you understand that what they say and what they mean are often two very different things.

Decoding service-speak: 5 employee insults you need to know

January 23, 2024November 6, 2013 by Christopher Elliott

Spend enough time around customer service agents and you understand that what they say and what they mean are often two very different things. That’s never more apparent than when they are talking directly to you.

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