The Travel Troubleshooter: Can I redo my Disney vacation, please?

Question: I recently booked a vacation package to Disneyland through Southwest Vacations, but I mistakenly entered the wrong date — September instead of December. We were away when the tickets were delivered, and I didn’t notice the error until it was too late. We were considered “no-shows” for our vacation.

This error is extremely unfortunate, since we planned this trip for my husband’s birthday. It was an honest mistake.

I contacted Southwest Vacations, and they said they would be willing to rebook our airline tickets and re-issue our theme park tickets, but that there would be a $500 penalty for the Disney hotel. Southwest asked Disney to waive its rules, but Disney hasn’t responded. I know they are under no obligation to rebook our package, but can you help us? — Pamela Metcalf Kunelis, Fair Oaks, Calif.

Answer: I agree, neither Southwest Vacations nor Disney was under any obligation to refund any portion of your vacation. The fact that Southwest had agreed to re-issue your plane tickets and theme park tickets was more than you — or I — could have asked for.
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Can this trip be saved? Southwest Vacations mailed my paper tickets to the wrong address

Mistakes were made when Tushar Advani booked his Southwest Vacations trip from Chicago to Las Vegas. He admits he accidentally entered the wrong address — a simple typo that resulted in the paper tickets being sent to the wrong apartment.

Wait a second, did I just say paper tickets? What is this, 1995?

Yes, I did — and no, it’s not.

Anyway, none of that should have mattered because Southwest Vacations and its agency, Mark Travel didn’t exactly follow their own procedures, either. I’ll get to the details in a minute.

But this case raises some interesting issues, including what should happen when both parties make a mistake during a transaction. Who shoulders the blame?
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