Really steamed about a quilt he can’t return

Ed Phillips/Shutterstock
Ed Phillips/Shutterstock
Question: I ordered a quilt from SmartBargains.com recently. I’ve ordered from them before and always been very happy both with price and quality.

This time, the quality of the item was very poor. I contacted SmartBargains in writing and within 48 hours of receiving the item via their website for a return authorization. Their site says you must have a return authorization to return the item. No response.

After about one week, I contacted them again. No response. A couple days after that I sent yet another email, stating that I was a loyal customer and that they were alienating me by not getting back in touch. No response.
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Why won’t Global Personal Services cancel my contract?

hawaiiQuestion: We recently signed up for a membership with Global Personal Services (GPS), a company that offers travel concierge services and access to travel discounts. We paid $4,590 to join plus a $19.95 a month maintenance fee automatically collected from a checking account. We thought it was just the perfect time for us to enjoy our future plans traveling since I retired from work last year.

We were looking forward to our plan trips to Asia and Europe this year. In fact, the day after we became members I called and asked for a price quote vacation package to Hawaii in November. Our son lives in Honolulu.
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