Really steamed about a quilt he can’t return

Ed Phillips/Shutterstock
Ed Phillips/Shutterstock
Question: I ordered a quilt from SmartBargains.com recently. I’ve ordered from them before and always been very happy both with price and quality.

This time, the quality of the item was very poor. I contacted SmartBargains in writing and within 48 hours of receiving the item via their website for a return authorization. Their site says you must have a return authorization to return the item. No response.

After about one week, I contacted them again. No response. A couple days after that I sent yet another email, stating that I was a loyal customer and that they were alienating me by not getting back in touch. No response.
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