Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
Watch the emails come in — and learn.
“Need help getting a refund on a non-refundable airline ticket,” the subject line reads on a message I received a few minutes ago.
I get a lot of travel complaints.
“Yesterday, I went to ER due to heart palpitation and chest pain,” the passenger explained. He phoned his airline to ask for a refund due to his medical condition — an understandable request, coming from someone who’s an infrequent flier.
“Should I shame, sue – or take it straight to the top?”