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Elliott Report

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SERVICE DECLINE

Loyalty in travel is being questioned as more travelers hit their breaking points. Recent experiences, like Andy Abramson's delayed flight with American Airlines, highlight the growing frustration. Research shows that 1 in 10 travelers have had poor experiences this year, leading many to reduce or eliminate spending with the offending companies. The travel industry's focus on profits and the devaluation of loyalty programs are major factors. As service quality declines, many are considering whether it's time to switch to competitors that prioritize customer care and satisfaction.

Travelers reached their breaking point this summer. Is loyalty dead?

September 5, 2024September 1, 2024 by Christopher Elliott

When it comes to travel, is loyalty dead? 
That’s the question many travelers have been asking themselves during a record-breaking summer.

Categories On Travel

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  • Home
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  • Company Contacts
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    • EA Facebook Group
  • Newsletters
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    • Media Leads (Weekly)
  • Advocacy
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