A merchant wants me to get a refund from Groupon and pay him directly

When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party. Read more “A merchant wants me to get a refund from Groupon and pay him directly”

For consumer problems, sometimes the best advocate has a law degree

In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem. Read more “For consumer problems, sometimes the best advocate has a law degree”

These 5 magic phrases could solve your next consumer problem

Is there a magic word or phrase you can deploy for a lighting-fast, foolproof, 100 percent certain resolution? I’m asked that question often.

The answer is yes: please. Read more “These 5 magic phrases could solve your next consumer problem”

A self-advocacy hero emerges amid a familiar cast of characters

If you’re a regular reader of this site, then Peter Mescher’s name will probably sound familiar to you. He’s one of our regular commenters — and today, he’s also one of our advocacy heroes. Read more “A self-advocacy hero emerges amid a familiar cast of characters”