For consumer problems, sometimes the best advocate has a law degree

In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem. Read more “For consumer problems, sometimes the best advocate has a law degree”

These 5 magic phrases could solve your next consumer problem

Is there a magic word or phrase you can deploy for a lighting-fast, foolproof, 100 percent certain resolution? I’m asked that question often.

The answer is yes: please. Read more “These 5 magic phrases could solve your next consumer problem”