“Delta wants to charge my wife for dying”

When Don Horger’s wife passed away, he asked Delta Air Lines to transfer her SkyMiles to him. Delta agreed, but only if Horger would pay the transfer fee. Horger didn’t think that he should be charged the fee. Read more ““Delta wants to charge my wife for dying””

A merchant wants me to get a refund from Groupon and pay him directly

When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party. Read more “A merchant wants me to get a refund from Groupon and pay him directly”

For consumer problems, sometimes the best advocate has a law degree

In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem. Read more “For consumer problems, sometimes the best advocate has a law degree”

Our Hertz contacts helped this traveler resolve a problem

Robin Stanley’s letter to us was one of the most gratifying we’ve received. Read more “Our Hertz contacts helped this traveler resolve a problem”

A polite letter and our contacts lead to a positive resolution with Delta

Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution. Read more “A polite letter and our contacts lead to a positive resolution with Delta”

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