SELF-ADVOCACY
Delta’s e-credits don’t work. How do I fix them?
When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don’t work, and the airline is making it difficult to book a new flight. What should he do?
For consumer problems, sometimes the best advocate has a law degree
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.