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Elliott Report

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SEARS APPLIANCES

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn't work. Does she still have to pay for the repair?

They can’t repair my Sears refrigerator. Do I still have to pay $677?

February 19, 2025January 31, 2025 by Christopher Elliott

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair?

Categories Problem Solved
What to do if a company tries to keep your money

Uh-oh! My Kenmore Trash Compactor is broken (can I get a refund?)

November 15, 2024November 15, 2024 by Christopher Elliott

Kenneth Stueben’s Kenmore trash compactor is broken. He’s already paid $436 for the parts and labor for a repair, but now Sears can’t do the job. Worse, Sears won’t refund his money.

Categories Problem Solved
Yilun Liu canceled her Sears dishwasher order more than three months ago. But the company is still holding her $540. Will she ever get a refund?

I canceled my Sears dishwasher order. But where’s my refund?

February 7, 2025March 15, 2024 by Christopher Elliott

Yilun Liu canceled her Sears dishwasher order more than three months ago. But the company is still holding her $540. Will she ever get a refund?

Categories Problem Solved
Sears promises to cover the cost of Wanda Warren's dishwasher installation. Then it offers her a check for $180 -- which isn't enough. Does it owe her more?

Help! Sears won’t cover the cost of installing my replacement dishwasher

March 24, 2025June 6, 2023 by Christopher Elliott

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more? 

Categories Featured, Problem Solved

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