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Retail

Customer's new Electrolux refrigerator from Costco stopped working, and repairs are delayed. Learn how to leverage warranties and Costco's guarantee for resolution.

This Electrolux refrigerator I bought from Costco doesn’t work. Can I get one that works?

July 6, 2025July 4, 2025 by Christopher Elliott

David Hauser’s Electrolux refrigerator, purchased from Costco, stops working. Despite being under warranty, no one can seem to fix it. Is there a way to get a working appliance?

Categories Problem Solved
Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

June 16, 2025June 13, 2025 by Christopher Elliott

When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?

Categories Problem Solved
Roy Gregston's Hoover Steam Mop, purchased from Amazon with an extended warranty, breaks down months later. Navigating a maze of customer service from Asurion, Hoover, and Amazon, he faces a restocking fee and limited support. Despite policies and warranties, he's left with a defective product and mounting frustration. Will his persistence pay off, or is he stuck with a costly, unusable mop and half his money gone?

My steam mop broke! Amazon won’t clean up this mess — and now there’s a restocking fee

March 29, 2024February 2, 2024 by Christopher Elliott

Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?

Categories Problem Solved
Ronald Crossley faces a challenging situation with his Hamilton Beach toaster oven, experiencing both functional issues and poor customer service. Despite his efforts to return the appliance and request a refund, he encounters unresponsiveness, leading him to seek advice on how to navigate this frustrating consumer predicament.

“Burned” by my Hamilton Beach toaster oven. Why can’t I get a refund?

August 31, 2024January 26, 2024 by Christopher Elliott

Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?

Categories Problem Solved

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