Yes, you can win the coupon game. But do you really want to?

After wrapping up my grocery shopping recently, I found something increasingly rare in my busy suburban Publix: an open checkout line with no wait. Read more “Yes, you can win the coupon game. But do you really want to?”

New at On Your Side: retail stores

I‘m really excited about this next industry category, retail stores.

Whether you’re shopping at Neiman Marcus or Wal-Mart, it’s not always clear where to appeal a customer service problem. That ends today.

We’ve just posted several of the most popular retailers, including BJ’s Wholesale Club, Costco Wholesale, Neiman Marcus, Nordstrom, Ross Stores, Sam’s Club, Saks Fifth Avenue, Target Corporation, TJX Companies and Wal-Mart Stores.

More are on the way. If there’s a retailer you don’t see, please email us and we’ll be sure to add it to the list.

And a note to anyone who works for these retail stores: We are posting these executive contacts in order to help your customers, not to embarrass you or to short-circuit the customer service process. These names are only to be used as a last resort.

Thank you for being part of this project.

(Photo: Lone Prim ate/Flickr Creative Commons)