Remember the first “Can this trip be saved”?
It was last August, and I asked you to vote on the merits of a case involving an 18-year-old airline passenger who had been stranded in Iceland. Many of you said you wanted to help me decide which problems to mediate — and which ones to turn down — and it seemed worth a try.
Well, it worked. And how!
“Can this trip be saved?” is the most popular feature on this site, no question about it. If I’d known how much you liked to lend a hand with the ombudsmaning, I would have tried this much sooner.
Oh yeah, and that poor kid who was stuck in Iceland? You voted “yes,” and I fixed it for him.
Here’s a look back at some of the memorable cases you helped me solve.
“These trips were saved! A look back at the cases we’ve solved together”