I didn’t damage this car. Why am I being charged for repairs?

Bret Landis returns his rental car and boards the airport shuttle with an uneasy feeling. Nearly a month later he receives an email claiming there’s damage to the vehicle. So he turns to us for help. Read more “I didn’t damage this car. Why am I being charged for repairs?”

Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill. Read more “Yes, a scratch on your rental car will be an “issue” — an expensive one”

A flat tire and a surprise fee with Budget — can you guys fix this?

Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.

Novak’s case raises a question that may come up the next time you rent a car: What are your responsibilities for the repair of a car?

And there’s a question for us, too: Should we try to help him? Read more “A flat tire and a surprise fee with Budget — can you guys fix this?”

A surprise fee for damaging her rental car, but she says she didn’t do it

Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case. Read more “A surprise fee for damaging her rental car, but she says she didn’t do it”

Where’s the refund for my repairs, Europcar?

When Nancy Eakin damages her rental car, she overpays for the repairs but can’t get a refund from Europcar — and her insurance won’t cover it. Can our advocates untangle the claim and help Eakin get her money back? Read more “Where’s the refund for my repairs, Europcar?”

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