After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? “Downgraded on my flight home — where’s my refund?”
Dale Nielsen did everything he could to confirm his Delta Air Lines flight from Los Angeles to Honolulu. He booked the trip through an online agency that offered a notification of flight schedule changes. He called his airline.
It wasn’t enough.
Nielsen’s flight got changed, leaving him and his wife to spend the night at an airport hotel. Who should — and shouldn’t — cover his expenses?
“They stepped up to the plate and overpaid for my hotel — now what?”