The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.
Then the rate was too good to be true – literally.
Shortly after booking the cruise, Travelocity unexpectedly reduced the $1,000 rebate offer to $100 and then eliminated it entirely. Appeals to the company were met with silence, so Zimmerman asked me to help.
Read more “A Travelocity typo triggers ethics crisis”
Gregg Brady was looking forward to his February cruise on Royal Caribbean’s Voyager Of The Seas but the winds of fate were about to blow in a different direction. Just before his vacation, he had to be hospitalized and missed his sailing.
He didn’t have trip cancellation insurance, but Royal Caribbean agreed to issue vouchers of $171 per person — the equivalent of his taxes and port charges — for a future cruise. RCCL didn’t specify the duration of the vouchers.
That was more than three years ago.
You can probably guess what happened next, right? When Brady tried to redeem the voucher, RCCL informed him it had expired. Long ago.
Read more “Is this enough compensation? He waited too long to use his cruise voucher”