A diabetic episode — but no sympathy from Radisson Blu

What do a diabetic episode and a Radisson hotel’s expensive taste in lamps have to do with consumer advocacy? A lot, if you’re Sharon Kimball. Read more “A diabetic episode — but no sympathy from Radisson Blu”

Hey Radisson, where’s my night in the presidential suite?

Andy Oman has a gift certificate for one night in the presidential suite at a Radisson hotel. Why won’t the property honor it? Read more “Hey Radisson, where’s my night in the presidential suite?”

They want a full refund from Celebration — but do they deserve it?

The Radisson Grand Lucayan Beach & Golf Resort looks like the ideal place for a four-night land portion of a cruise vacation — at least it did to Martin Lambert when he booked a Celebration cruise to the Bahamas recently.
Read more “They want a full refund from Celebration — but do they deserve it?”

Their valuables disappeared from the hotel safe — and so did the hotel safe

How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.

DeLucia recently checked into the Radisson Blu Royal Hotel Copenhagen before a cruise vacation. He stored all of his valuables in the safe.
Read more “Their valuables disappeared from the hotel safe — and so did the hotel safe”

Is this enough compensation? No reservation — but the bill sticks

It’s been a while since the last missing hotel reservation case, and here’s one with an interesting twist: The booking was made through an airline website.

Peter Skipp pre-paid for accommodations at the Radisson Our Lucaya Resort on Grand Bahama Island for one of his employees after booking airline tickets on Continental.com. (You’ve probably seen those screens that ask “do you need a hotel?” after you’re done paying for your flight.)

He says Continental charged his card $86 for one night at the Radisson. At least that’s what he thought.
Read more “Is this enough compensation? No reservation — but the bill sticks”

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