PROPERTY MANAGEMENT Archives

When Priya Engel checked into her San Diego vacation rental, she was met with cold water and no heat. Despite numerous calls to Vrbo and the property owner, the issues remained unresolved, forcing her to vacate early. Vrbo initially denied her refund claim, stating she didn't qualify under their Book With Confidence guarantee. Engel's persistence and documentation finally led to a full refund, raising questions about the necessity of explicit guarantees for basic amenities like heat and hot water in rental agreements.

No hot water and no heat in my Vrbo rental. Why can’t I get a refund?

August 31, 2024August 5, 2024 by Christopher Elliott

When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.

She left her “unsafe” Vrbo rental. Can she get her money back?

January 30, 2025January 22, 2024 by Christopher Elliott

Nicole Morin wants her money back for the “unsafe” vacation rental she booked through Vrbo. And she wants me to help her get it.

Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

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