PRODUCT QUALITY Archives

Britt Lane's ordeal with Ashley Furniture began when her new bed arrived missing crucial parts. Despite repeated efforts to resolve the issue, including requests for a partial refund and a copy of the contract, she faced unhelpful customer service and was left sleeping on the floor for over a month.

My bed from Ashley Furniture is missing a few parts. What should I do?

January 13, 2024January 12, 2024 by Christopher Elliott

What’s wrong with Britt Lane’s bed? And why won’t Ashley Furniture fix it for her? She’s been sleeping on the floor since she ordered the furniture from the retailer.

How many times does Whirlpool have to replace a defective stove? And what, if anything, does the installer owe you if things go wrong?

My Whirlpool stove is defective again. How do I get it fixed?

November 23, 2024April 16, 2023 by Christopher Elliott

Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.

Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep?

January 19, 2024February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

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