Shouldn’t airlines make their websites easier for seniors to use?

When Henry Milnark inadvertently purchases priority boarding for his wife during American Airlines’ online check-in process, his wife is told to request a refund online. But American responds that the fee is nonrefundable. Can our advocates help the Milnarks recover the fee? And should American simplify its website? Read more “Shouldn’t airlines make their websites easier for seniors to use?”

I thought I was paying for checked luggage, not priority boarding

When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? Read more “I thought I was paying for checked luggage, not priority boarding”