Lisa Bernstein’s HP printer cartridge doesn’t work — and apparently, neither do the company’s phones. How can she get HP to honor its warranty?
Question: I’m writing because I’ve wasted hours unsuccessfully trying to get help from HP regarding a black printer cartridge for my HP Photosmart Premium printer that doesn’t work.
I’ve owned the printer for three years, and I’ve bought and installed numerous black and color printer cartridges. I recently purchased a black printer cartridge that did not work when I tried to print.
I called the HP customer support and technical support phone numbers, went through a system of responses to get to the department that should have provided assistance, waited on line for over 20 minutes, and finally was able to speak to a HP representative. I was told I could receive a refund or exchange of the cartridge, because the one I bought was under warranty.
“I’m done playing phone games with HP”