Dollar said I was a ‘no-show’ and took my money

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”

Why doesn’t every car rental start like this?

If you’ve ever rented from a car sharing company, then you probably know that it’s almost nothing like a traditional car rental experience.

Case in point: Turo. You meet your host at a predetermined location, and the pre-rental ritual is a lot different from the one you may be used to with a traditional car rental company.

Different, as in better. Read more “Why doesn’t every car rental start like this?”

Are companies baiting deadbeat customers into new purchases?

If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half of it. Read more “Are companies baiting deadbeat customers into new purchases?”

Hertz gave away his car — does he deserve any compensation?

Stephen Ballard’s plane arrived late in Stuttgart, Germany. Six hours late. Read more “Hertz gave away his car — does he deserve any compensation?”