Catherine Diviney prepays Priceline for a name-your-own-price car rental from Avis. When she tries to pick up the car, Avis won’t release it to her because she only has a debit card. And Priceline won’t refund her money. Can our advocates help her get her money back? “Avis refused to give me a car, even with my prepaid receipt from Priceline”
Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? “Dollar said I was a ‘no-show’ and took my money”
While in Spain, James Genden rents a car from Avis. He declines the Collision Damage Waiver (CDW) coverage, but Avis charges him for it anyway. Can Genden get his money back? “I didn’t want their CDW, so why did Avis charge me for it?”
If you’ve ever rented from a car sharing company, then you probably know that it’s almost nothing like a traditional car rental experience.
Case in point: Turo. You meet your host at a predetermined location, and the pre-rental ritual is a lot different from the one you may be used to with a traditional car rental company.
Different, as in better. “Why doesn’t every car rental start like this?”
If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half of it. “Are companies baiting deadbeat customers into new purchases?”