Avis refused to give me a car, even with my prepaid receipt from Priceline

Catherine Diviney prepays Priceline for a name-your-own-price car rental from Avis. When she tries to pick up the car, Avis won’t release it to her because she only has a debit card. And Priceline won’t refund her money. Can our advocates help her get her money back? Read more “Avis refused to give me a car, even with my prepaid receipt from Priceline”

Dollar said I was a ‘no-show’ and took my money

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”

I didn’t want their CDW, so why did Avis charge me for it?

While in Spain, James Genden rents a car from Avis. He declines the Collision Damage Waiver (CDW) coverage, but Avis charges him for it anyway. Can Genden get his money back? Read more “I didn’t want their CDW, so why did Avis charge me for it?”

Why doesn’t every car rental start like this?

If you’ve ever rented from a car sharing company, then you probably know that it’s almost nothing like a traditional car rental experience.

Case in point: Turo. You meet your host at a predetermined location, and the pre-rental ritual is a lot different from the one you may be used to with a traditional car rental company.

Different, as in better. Read more “Why doesn’t every car rental start like this?”

Are companies baiting deadbeat customers into new purchases?

If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half of it. Read more “Are companies baiting deadbeat customers into new purchases?”