Warning! Not all premium seats are created equal

Airline seat pricing never made much sense to begin with, but leave it to United Airlines to take it to the next level.
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It’s true, I’m giving away a Knee Defender every hour – here’s why

We’re heading into the final stretch of our October fundraiser, and it’s time to take this up a notch. Today, starting at 8 a.m., I’m giving away one Knee Defender every hour to a random underwriter.
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Listen up! The best is yet to come


If you’re tuned in to your public radio fundraiser, this is about the time of the month you start getting annoyed. It’s the halfway point.
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The mystery of the reappearing $400 cancellation fee

Traj4/Shutterstock
Traj4/Shutterstock
Question: We signed up for a two-year contract with DirecTV back in the fall of 2011. At about the same time, DirecTV released new equipment called the Genie. I called up to see if we could get the new equipment and was told we could. There was no mention of a contract extension for the new equipment.

In January of this year, we were looking to cut some costs and we looked at lowering our DirecTV package to save some money. I called customer service and asked to get switched to a less expensive package. I also asked if my new customer credits would be affected and they said they would not be affected if I changed programming. So as a result, I went through with the change.
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Get your copy of my travel insurance ebook now!

If you’re a regular reader of my site, then you know that consumer journalism is a tough sell. That’s why I rely on you to keep this site running.

As we begin this fall fundraiser — the first in almost a year — I want to start by saying “thank you” to my visionary corporate underwriters and to you for your unwavering support.

Your comments, tips and suggestions have made this the number-one site for consumer advocacy on the Internet!

(Speaking of which, I have lots of cool stories to share with you in a second, including my Washington Post column about new airline rules, a mudslinging fest about the new Homeland Security headquarters and the unfortunate case of a canceled cruise vacation.)

And as a way of saying “thanks” I’m offering my new ebook, 0-60 Travel Insurance to anyone who signs up as an individual underwriter. It’s the definitive guide to buying and using travel insurance, and if you’re taking a trip anywhere, you’ll want to read it first.

I hope you’ll consider becoming an underwriter. Without you, none of this would be possible.
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