PORTLAND OREGON

Leah Page's car rental experience turned sour when Thrifty charged her an extra $250 for an upgrade she never requested. Despite her efforts to resolve the issue, Thrifty's responses were frustratingly inconsistent. As Leah navigated the maze of customer service, she wondered if she would ever see her money again. With the situation seeming hopeless, she reached out for expert help. Could an advocate cut through the red tape and secure a refund for Leah, or was her $250 lost forever?

Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?

May 27, 2024February 21, 2024 by Christopher Elliott

When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

Categories The Travel Troubleshooter

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