POOR CUSTOMER SERVICE Archives

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Christopher Anderson believes he might just have discovered the worst travel agent ever -- one who lacks even basic geography…

When Norwegian Airlines cancels Andrew Brown's flight to London, it rebooks him to Paris. An airline representative suggests he take…

You may not know it, but you're likely at risk of encountering an ATM or gas pump skimmer this summer.…

When Kathryn Stewart rented a car in Munich, Germany, she assumed it would cost $260. After all, that's what her…

A customer service representative at Amerisleep offered Kimber Ashrafi a massive mattress discount. How massive? We're talking a $1,759 discount.…

It's time to think cold thoughts. Cold, as in get me out of this heat! Cold, as in snow. It's…

Howard Rokofsky just discovered an unauthorized transaction on his PayPal account -- specifically, a $303 charge he never made. But…

What happens if you lock yourself out of your Airbnb rental thousands of miles from home? Will your host or…

Jacob Finn made a big mistake when he applied for travel insurance. And now he's in big trouble. He's also…

Heather Steele just landed on the Do Not Rent list of her favorite car rental company. She says she's been…

Recent Forum Posts

GIFT CARD BALANCE TAKEN AWAY- NO REASON GIVEN I used my collected gift card balance of about 15000$ ( gifted…

I am having continuing issues with UPS. Currently I have a package that needs to be picked up. Unfortunately UPS…

We are desperate to get our bag back from Airfrance/Delta. A one hour flight from Lyon, France to Paris bag…

On July 27, my family and I traveled from Milan to Orly, Paris on Alitalia. I checked in luggage which…

Can one still travel abroad and return to the US if they received a recent denial for a Global Entry…

Here is the letter I sent Expedia and am awaiting a response. What do you think? On April 4, 2019,…

Story: I do not rent any car. The guy who drove the rental car reverse back to my car when…

Hello, I rented a car from the local airport from Enterprise on May 17 2019. I traveled from Texas to…

Dear Penny, I hope this email finds you well today. My name is Macy and I am with the Customer…

A year ago, in response to a mass mailing I got from Sears, I paid Sears Home Services inspect several…

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