After “terrible service” at Panera, can this customer get a fresh start?

After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint? Read more “After “terrible service” at Panera, can this customer get a fresh start?”

“We got there by following your advice to just keep trying, be polite and firm”

Martha Mauser did all it by herself. She had a case — a good case — and she advocated it on her own.
Read more ““We got there by following your advice to just keep trying, be polite and firm””