After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint? “After “terrible service” at Panera, can this customer get a fresh start?”
Martha Mauser did all it by herself. She had a case — a good case — and she advocated it on her own.
““We got there by following your advice to just keep trying, be polite and firm””