As far as most airlines are concerned, if you cancel your tickets, your options are pretty simple: You have a year to use them. Or you can let the credit expire, and they keep your money.
But life isn’t always that simple.
Lauren Tse and her two daughters were looking forward to flying to South Florida to see her mother last Christmas. But when they checked in for their flight, they discovered their tickets — which were gifts from Lauren’s mother — had been canceled.
He was traveling from Toronto to Rochester, NY, with a stopover in Buffalo on Greyhound, and not only did the motorcoach leave after its scheduled departure time, but the driver also got lost — he took the wrong highway exit. (Maybe there’s a job waiting for him at Northwest Airlines.) Gerlach missed his connection in Rochester, forcing him to wait another four hours for the next bus to Rochester.