Three broken washers, a broken pipe and a call to the police — will American Home Shield make this right?

When a tenant in Pamela Johnston’s New Jersey building needed a new washer and dryer, Johnston called American Home Shield, the company that provides the home warranty on the unit.

Multiple contractor visits, dozens of hours on hold, three broken appliances, one broken pipe, and one police visit later, Johnston asked for our help in getting both a working washer and dryer and financial compensation. Read more “Three broken washers, a broken pipe and a call to the police — will American Home Shield make this right?”

Kicked out of my hotel on a holiday weekend

When a family of four doesn’t get the hotel room it reserves, mayhem ensues.
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Who’s scamming me — the Bologna police or Hertz?

When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
Read more “Who’s scamming me — the Bologna police or Hertz?”

Are airline employees the passport police?

Nobody plans their honeymoon to be a disaster. But that’s how Carly Baker and Chris Fee’s honeymoon began when a US Airways (now American Airlines) manager deemed Baker’s passport too damaged to use for her trip. Read more “Are airline employees the passport police?”

Should first responders’ families have to wait?

When I was in my mid-20s, a police officer neighbor gave me a Dallas Police Association sticker for my car. I figured putting it on my car would be a good way to avoid tickets. Back the Blue, and if I got pulled over, maybe they’d let me off. Read more “Should first responders’ families have to wait?”