After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? “Bumped from my flight to Palm Beach — why won’t American pay up?”
You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.
Better than what, exactly? “How to make United Airlines keep its promises”