Can Spirit Airlines come to this passenger’s rescue?

When Alex Avila agrees to be voluntarily bumped from his Spirit Airlines flight, he is happy to receive travel vouchers that will allow him to visit his father before his dad’s upcoming deployment. But will he be able to use his vouchers on the dates he needs? Read more “Can Spirit Airlines come to this passenger’s rescue?”

What is the value of a Spirit Airlines voucher if I can never use it?

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”

United we stand, if we’re overbooked you fall

Airline travel can be stressful.

You get to the airport hours before your flight, endure the security checks and then spend time trying to find a seat in the departure terminal. And you spend a small fortune on something that is alleged to be food. Then, just when you thought the worst was over, you find out you might not be going anywhere because your flight is overbooked. Read more “United we stand, if we’re overbooked you fall”

The real reason you can’t use your older son’s airline ticket for your younger son

Seems like the airlines just don’t get it.

You’d think that after United settled with David Dao for the severe injuries he sustained while being forcibly removed from an overbooked flight, airlines would understand that overselling flights and removing already-seated passengers won’t fly as a matter of customer service. Read more “The real reason you can’t use your older son’s airline ticket for your younger son”

A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

Read more “A crewmember just ordered me off the plane. Do I have to obey?”