Can Spirit Airlines come to this passenger’s rescue?

When Alex Avila agrees to be voluntarily bumped from his Spirit Airlines flight, he is happy to receive travel vouchers that will allow him to visit his father before his dad’s upcoming deployment. But will he be able to use his vouchers on the dates he needs? Read more “Can Spirit Airlines come to this passenger’s rescue?”

What is the value of a Spirit Airlines voucher if I can never use it?

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”

A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

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Where are the vouchers my airline promised?

US Airways promises Robert and Nancy Fletcher two $450 vouchers if they switch flights. Then it doesn’t deliver. Now what?
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Where’s the refund on my overbooked wine tour?

When Anne Komarinski’s wine tour is overbooked, the website through which she booked it promises a prompt refund. But the money hasn’t showed up yet in her account. What now?
Read more “Where’s the refund on my overbooked wine tour?”