Can you help me with the worst shopping experience of my life?

After Sam’s Club charges Sharon Guo for items it can’t ship — and then fails to refund her for the items — she reaches out to our advocacy team for help. Can we fix this self-described “worst shopping experience” of her life? Read more “Can you help me with the worst shopping experience of my life?”

If you have no proof that you purchased trip insurance, you probably didn’t

John Heath’s package tour to see a Ravens game in London is foiled by a terrorist attack and a family illness. Can his trip be saved? Read more “If you have no proof that you purchased trip insurance, you probably didn’t”

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