This is what happens when you insure a trip in pieces

Charles Mills’ trip to Peru fell to pieces. Why? Because he insured only a piece.

His case is a necessary reminder that travel insurance only covers what it covers, despite any appearance to the contrary. It also exposes our limits as consumer advocates. If the contract doesn’t allow it, we usually can’t advocate for it. Read more “This is what happens when you insure a trip in pieces”

United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

No, OneTravel, I don’t want to pay to print out my itinerary

OneTravel should have provided Ryan James with the right login for Ryanair’s website. Instead, James is forced to call the company multiple times to print his boarding pass and prepay luggage fees — while in a foreign country. James asks our advocates for help. Will we be able to send James on his way? Or will he have to pay Ryanair’s extra fees to check in? Read more “No, OneTravel, I don’t want to pay to print out my itinerary”

Can you help my neighbor with this invalid United ticket?

When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking. Read more “Can you help my neighbor with this invalid United ticket?”

Why is OneTravel waiting so long to fix my husband’s name on his plane ticket?

After booking airline tickets to Scotland through OneTravel, Jane Randolph discovered that the agency had misspelled both her husband’s name and her own. It fixed hers, but not his. Three months later, she’s starting to worry. Read more “Why is OneTravel waiting so long to fix my husband’s name on his plane ticket?”

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