This is what happens when you insure a trip in pieces

Charles Mills’ trip to Peru fell to pieces. Why? Because he insured only a piece.

His case is a necessary reminder that travel insurance only covers what it covers, despite any appearance to the contrary. It also exposes our limits as consumer advocates. If the contract doesn’t allow it, we usually can’t advocate for it. Read more “This is what happens when you insure a trip in pieces”

Who’s charging $257 for a room I won’t use?

Question: I recently canceled a reservation I had made through at the Sheraton Seattle Hotel.

When I called OneTravel, I was told I would have to pay a $257 cancellation fee. Sheraton says it wasn’t their fee. I also contacted the wholesaler that worked with, and it says it didn’t charge the fee, either.

So who’s getting the money?

I emailed OneTravel repeatedly, and was finally told that Sheraton was charging OneTravel a $257 cancellation fee.

I’m retired, and losing this money would be a hardship. I know from reading your column you can get results, which we have not been able to do. We would certainly appreciate any help you can give us. — Barbara Sloan, Philadelphia

Answer: Looks as if you’ve got a real whodunit on your hands. Your online travel agent, OneTravel, is pointing the finger at Sheraton. A review of your correspondence suggests that the wholesaler pointed a finger back at OneTravel. So no one’s taking responsibility for the fee.

How interesting. I guess they won’t mind if you don’t pay the fee then, right?
Read more “Who’s charging $257 for a room I won’t use?”