This is what happens when you insure a trip in pieces

Charles Mills’ trip to Peru fell to pieces. Why? Because he insured only a piece.

His case is a necessary reminder that travel insurance only covers what it covers, despite any appearance to the contrary. It also exposes our limits as consumer advocates. If the contract doesn’t allow it, we usually can’t advocate for it. Read more “This is what happens when you insure a trip in pieces”

United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

No, OneTravel, I don’t want to pay to print out my itinerary

OneTravel should have provided Ryan James with the right login for Ryanair’s website. Instead, James is forced to call the company multiple times to print his boarding pass and prepay luggage fees — while in a foreign country. James asks our advocates for help. Will we be able to send James on his way? Or will he have to pay Ryanair’s extra fees to check in? Read more “No, OneTravel, I don’t want to pay to print out my itinerary”

Who’s charging $257 for a room I won’t use?

Question: I recently canceled a reservation I had made through at the Sheraton Seattle Hotel.

When I called OneTravel, I was told I would have to pay a $257 cancellation fee. Sheraton says it wasn’t their fee. I also contacted the wholesaler that worked with, and it says it didn’t charge the fee, either.

So who’s getting the money?

I emailed OneTravel repeatedly, and was finally told that Sheraton was charging OneTravel a $257 cancellation fee.

I’m retired, and losing this money would be a hardship. I know from reading your column you can get results, which we have not been able to do. We would certainly appreciate any help you can give us. — Barbara Sloan, Philadelphia

Answer: Looks as if you’ve got a real whodunit on your hands. Your online travel agent, OneTravel, is pointing the finger at Sheraton. A review of your correspondence suggests that the wholesaler pointed a finger back at OneTravel. So no one’s taking responsibility for the fee.

How interesting. I guess they won’t mind if you don’t pay the fee then, right?
Read more “Who’s charging $257 for a room I won’t use?”