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Elliott Report

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OCEAN CITY

Upon booking a stay through Hotels.com in Ocean City, Md., the traveler arrived to find the hotel closed for the season.

Hang on — are you sure your hotel’s closed for the season?

January 22, 2024August 17, 2012 by Christopher Elliott

When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?

Categories The Travel Troubleshooter

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