Al Tulone's Razer laptop problem is common. He returned the new computer, and then the company lost it -- and kept his $3,252! Can our advocacy team help?

This Razer laptop problem cut deep. Refund, please?

Al Tulone’s Razer laptop problem is common. He returned the new computer, and then the company lost it. Instead of trying to find Tulone’s device, Razer apparently decided that was his problem — and kept his $3,252.

Caught in the middle of this debacle: PayPal, with its sometimes customer-unfriendly policies. This made this Razer laptop problem practically unsolvable. But then our advocacy team got involved.