When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?
When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?