Her daughter just doesn’t have time for our advocacy team

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. Read more “Her daughter just doesn’t have time for our advocacy team”

Turkish Airlines made him miss his flight. Then it lost his bag

After a series of mishaps, including a missed flight, Anupam Shovakar wants the airline to step up and make things right. So will Turkish Airlines pay his claim? Read more “Turkish Airlines made him miss his flight. Then it lost his bag”

Who’s responsible for this missed flight to Egypt?

The first leg of Michael Rogers’ flight — purchased through Expedia, sold by Delta and operated by Alitalia — is delayed, forcing him to rebook his connecting flight. Then he’s bumped. Who owes Rogers a refund for his airfares and other expenses – and can our advocates help him obtain one? Read more “Who’s responsible for this missed flight to Egypt?”

Late for your flight? Call the airline. Or it may cost you.

I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him. Read more “Late for your flight? Call the airline. Or it may cost you.”

Who is responsible for this missed honeymoon to Tahiti?

Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon.

The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.

But the newlyweds never got a chance to kick back in the South Pacific island famous for its black sand beaches because they didn’t make their flight to Los Angeles. Read more “Who is responsible for this missed honeymoon to Tahiti?”