Her daughter just doesn’t have time for our advocacy team

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. Read more “Her daughter just doesn’t have time for our advocacy team”

Turkish Airlines made him miss his flight. Then it lost his bag

After a series of mishaps, including a missed flight, Anupam Shovakar wants the airline to step up and make things right. So will Turkish Airlines pay his claim? Read more “Turkish Airlines made him miss his flight. Then it lost his bag”

Sent to the wrong gate in Istanbul. Now she has to pay for a new flight

A small electronic glitch in Istanbul created a big headache for Hedwig Gadelrab on a recent trip from Miami to Cairo. That glitch caused her to end up at the wrong gate, and she missed her connection. So why won’t Turkish Airlines help her fix it? Read more “Sent to the wrong gate in Istanbul. Now she has to pay for a new flight”

Who’s responsible for this missed flight to Egypt?

The first leg of Michael Rogers’ flight — purchased through Expedia, sold by Delta and operated by Alitalia — is delayed, forcing him to rebook his connecting flight. Then he’s bumped. Who owes Rogers a refund for his airfares and other expenses – and can our advocates help him obtain one? Read more “Who’s responsible for this missed flight to Egypt?”

Late for your flight? Call the airline. Or it may cost you.

I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him. Read more “Late for your flight? Call the airline. Or it may cost you.”

This free newsletter will save you from scams.