Shein sent my package to my old address after I requested a return. Can I get a refund?
Alyssa Klenotich placed a $153 Shein order, then realized the site had autofilled her old address. She tried to fix it on the Shein website, but it was too late for the company to change anything. So she went to the carrier, SpeedX, and asked it to return the package to the sender so she could get a refund, and SpeedX accepted the request in writing. Then it delivered the package to the old address anyway, and her items were gone. SpeedX kept sending her form responses telling her to talk to the merchant, and she could not see why a loss the carrier caused was suddenly her problem to chase. Here is the principle worth knowing when a shipment goes sideways: you almost always go back to the merchant first, because that is the company you have a contract with and the one that hired the shipper, and the seller, not the carrier, is the party with the authority to issue your refund.