Should I delete my TripAdvisor review of the Grand Hotel Minneapolis?

walletMary Yostos needs your advice.

She had a horrible experience at the Grand Hotel in Minneapolis last September. While at a wedding party, her wallet was stolen. Her complaints to the hotel were for nothing. “They said the restaurant on the second floor was technically not part of the hotel,” she says.

So she wrote a negative review about the property on TripAdvisor.com.

i was at this hotel for a pre-wedding party and we went to the restaurant upstairs…my wallet was stolen here from some guy off the street who walked into the hotel and randomly went to this restaurant. as i was in pursuit of the criminal in the street, my friends reported this to the front desk and they were not willing to call the police and said it wasnt their issue…the valet parking people ran after the criminal and called 911…i wouldnt feel safe to stay here.

That’s when the fun started.
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Do-good passenger slams elite seatmate in open letter

minneapolis airport“I’m sorry your Silver Elite status on Northwest Airlines didn’t qualify you for a first-class upgrade on your recent flight from New York to Minneapolis,” Kevin Winge quips. “All of us, your fellow passengers, shared in the incredulity you expressed so vocally to the gate agent when informed that you would be flying coach.”

Winge is the executive director of Open Arms of Minnesota, a nonprofit organization that provides nutritious meals to people living with diseases, so he knows a thing or two about entitlement. And I think he’s succeeded in writing an open letter that could apply to every annoying airline passenger we’ve ever shared a plane with.
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