WOW! You have a heart

Sometimes a company goes above and beyond what we think is a fair resolution to a consumer’s request. Andrew Tressler’s case is an example of this largess, and I am happy to report how WOW Air recently handled his situation. Read more “WOW! You have a heart”

Why won’t AT&T help me with my medical bills?

After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what can be done?
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I can’t walk, so how can I fly?

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year. Isn’t there a better way?
Read more “I can’t walk, so how can I fly?”