Why won’t AT&T help me with my medical bills?

After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what can be done?
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I can’t walk, so how can I fly?

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year. Isn’t there a better way?
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