Sometimes a company goes above and beyond what we think is a fair resolution to a consumer’s request. Andrew Tressler’s case is an example of this largess, and I am happy to report how WOW Air recently handled his situation. “WOW! You have a heart”
After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what can be done?
“Why won’t AT&T help me with my medical bills?”
Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year. Isn’t there a better way?
“I can’t walk, so how can I fly?”