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MECHANICAL DELAY

The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don't have a case to fend for themselves?

Should we tell people like Howard Uman to get lost?

February 1, 2024March 18, 2015 by Christopher Elliott

The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves?

Categories Advocacy
His airline, KLM, put him on the next available flight and upgraded him, it didn't offer him any financial compensation for the delays.

Is this enough compensation? A $150 voucher for denied boarding in Bremen

January 19, 2024December 21, 2010 by Christopher Elliott

Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.

Categories Commentary

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