When Ian Stifle’s luggage breaks, he’s not worried because he has a five-year warranty. Or does he? “Broken luggage, but the manufacturer is missing in action. What about my warranty?”
Our fearless researchers have opened another file: appliance manufacturers.
This may be one of the most difficult categories, since manufacturers often refer customer service problems back to retailers — and vice versa. Getting stuck in a seemingly infinite loop between the two is a distinct possibility.
But not with these contacts.
As always, please let me know which companies we should add.
(Photo: Coffee Geek/Flickr Creative Commons)
Our intrepid researchers have finished yet another category: car manufacturers.
If you have a problem with your car, now you have an executive contact you can turn to when your dealership can’t — or won’t — help. As always, I recommend you go through the normal channels before taking your grievance to an executive.
But it never hurts to know someone in charge, does it?
“New at On Your Side: automobile manufacturers”