Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? “Dollar said I was a ‘no-show’ and took my money”
Sometimes, airlines do the right thing — no questions asked.
Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable. “How to get an airline to compensate you — even when it doesn’t have to”