Dollar said I was a ‘no-show’ and took my money

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”

How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable. Read more “How to get an airline to compensate you — even when it doesn’t have to”