Hey Chase, where are those 20,000 points you promised?

When Chelsea Kaufman signs up for a Chase credit card, it offers her 60,000 points if she spends $2,000 within the first three months. Why did it only give her 40,000 points? Read more “Hey Chase, where are those 20,000 points you promised?”

Hyatt closed my account and took all my points

Worthey Brisco’s plans to spend all of his accrued Hyatt points on a relaxing vacation came to a screeching halt when he tried to sign in to his account.

His balance: zero.

In fact, his account was closed. Now he wants to know if we can retrieve his lost points. Read more “Hyatt closed my account and took all my points”

Silly travel rules we hope will end in 2017

If the consumer-unfriendly ticketing restrictions quietly added by the three major domestic airlines this year don’t win the Worst New Travel Rules of 2016 award, they’re definitely strong contenders. Read more “Silly travel rules we hope will end in 2017”

Why you should never, ever, ever give up

Don’t give up. Read more “Why you should never, ever, ever give up”

Can I get loyalty points retroactively?

Yes you can! But here are a few things you need to remember before you try. (Hint: don’t wait too long!)
Read more “Can I get loyalty points retroactively?”