How Air New Zealand rekindled one passenger’s loyalty

Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.

Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. Read more “How Air New Zealand rekindled one passenger’s loyalty”

What should we do about this $20,000 claim against Apple Vacations?

The circumstances of Michelle Melcher’s claim are common, but the sum of her claim isn’t. She — or, more precisely, her client — wants $20,000 after returning from an Apple Vacation. Read more “What should we do about this $20,000 claim against Apple Vacations?”