LOST GOODS

Mirella Veen, a resident of St. Maarten, faced a frustrating situation when her $430 Amazon package, containing computer equipment and shelves, went missing after being handed off to a freight forwarder. Despite Amazon's claims that the package was delivered, there was no proof of receipt, and the company refused to issue a refund or replacement. Mirella's persistence in dealing with automated responses and unhelpful customer service finally led to a resolution. But who was truly at fault, and what does Amazon's policy mean for international customers?

My Amazon package never arrived. Now they’re hiding behind a freight forwarder

September 27, 2024September 6, 2024 by Christopher Elliott

Mirella Veen orders $430 worth of computer equipment and shelves through Amazon. But her freight forwarder loses it while shipping it to St. Maarten. Who’s responsible?

Categories Problem Solved

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us
Get Help

Search for:

Don't Miss a Story!

Elliott Confidential, our award-winning newsletter, keeps you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more.

Invalid email address

Thanks for subscribing!