LOST BAG CLAIM

Bonnie Roeder-Burns tracked her delayed bag with an AirTag. When it finally arrived, valuables were missing—but Iberia Airlines denied her claim, citing no visible damage. With help from a travel advocate and strong documentation, she pushed back—and won. Here's what travelers must know about proving loss and fighting back after pilfered luggage.

Pilfered luggage problem: Why won’t Iberia help me?

November 10, 2025November 10, 2025 by Christopher Elliott

When items vanish from your luggage, can you trust your airline to make it right?

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