Can this trip be saved? “I’m sorry, we don’t have your raincoat”

In the overall scheme of things, Edward and Leonora Lawrence’s problem may seem relatively small. After they checked out of the Hampton Inn in Auburn, Mass., they discovered Leonora’s raincoat was missing, and they suspect the hotel has it.

But this isn’t a minor issue, as far as my consumer advocacy practice goes. Almost every day someone contacts me hoping I can help them retrieve their iPod they left on the plane or their cherished CD they forgot to take from their rental car.
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