Susan Farkas couldn’t stay in the New York City apartment she’d rented. The air conditioning was on the blink during a summer heatwave, and the toilet stopped working.
Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.
Ah, 24 extra hours in Hawaii. What to do? I can think of a few things.
Well, US Airways describes what it should do in its contract of carriage, the legal agreement between Middleton and the carrier.
“Should US Airways compensate me for a lodging error?”
It’s good news for them, bad news for us. Sorta.
The long drop in hotel rates appears to be nearing the bottom, according to PricewaterhouseCoopers. Its lodging analysts believe the economic recovery will lift demand for hotel rooms in 2010.
But hotel rates? That’s another story. Average daily rates in 2010 are expected to remain below 2009 levels, even with the projected bounce. (Can you say Year of the Deal?)
“Bad news, bargain-hounds: “The worst appears to be over” for lodging industry”