Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!
When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So why is she getting a bill for $2,212 for the same damage?
LEGAL ISSUES
A “small scratch” on my Enterprise rental — and now a $1,800 bill. Do I have to pay?
Eric Weiman rents a car from Enterprise in Germany. He is later accused of damaging the car. When he disputes the charges, Enterprise threatens legal action. Can he get them to drop the claim?
What’s the worst thing you’ve done on vacation?
Confession time! What’s the worst thing you’ve ever done on vacation?
Turo repair problem: Do I have to pay $3,000 for this blown tire?
When a tire on Darrell Eldridge’s Turo rental blew out, he was relieved that he didn’t get into an accident. But his relief soon gave way to rage when Turo sent him a $3,000 bill for damage.
Frustrated travelers start recording customer service phone calls. But does it work?
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.
Blacklisted by a travel company? Here’s how to avoid it — and what to do if you’re banned
If you’re banned by a travel company, how do you get unbanned? It’s happening to more people than ever. Here’s what to do.
Mice in my vacation rental! But why can’t I get a refund?
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?