LEGAL ISSUES

Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

There are mice in my vacation rental! But why can’t I get a refund?

October 29, 2023February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy

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